Let’s see an example on how DynScreen helps the everyday work of two technicians, Susan and Fred, who are maintaining ventilation systems.

• A customer reports that heating in a part of their office building doesn’t work.
• The helpdesk operator records the problem and assigns it to Susan.
• After driving to the site, it turns out that a heating valve is faulty, so Susan replaces it.
• She opens the service request within Dynamics CRM mobile app and indicates that the problem is fixed. Then with only a few taps, she takes photos/videos using DynScreen to document the fix and the current setting of the valve. All photos/videos are automatically uploaded and linked to the service request.
• A week later a similar problem is reported again. This time Fred, the assigned technician can easily and very accurately check the actions carried out previously by his colleague.